Refund policy

ALL SALES ARE FINAL

All items purchased from Lousy Goods are final sale.

We do not offer:

  • Returns

  • Exchanges

  • Refunds

This includes:

  • Holiday drops

  • Flash sales

  • Discounted items

  • Orders using promo codes

WE FIX OUR MISTAKES

If we mess up, we’ll make it right.

If your item arrives:

  • Defective

  • Damaged

  • Incorrect

You are eligible for a replacement or store credit.

What to do:

Email us within 5 days of delivery.
GET IN TOUCH

Include:

  • Name

  • Order number

  • Email used at checkout

  • Photos of the issue

If approved, we’ll take care of you.

DAMAGES & ISSUES

Please inspect your order as soon as it arrives.

If something isn’t right, contact us immediately so we can resolve it quickly.

NON-RETURNABLE ITEMS

We do not accept returns on:

  • Sale items

  • Gift cards

  • Custom or made-to-order products

EXCHANGES

We do not offer direct exchanges.

If there’s an issue approved by us, we’ll guide you on the next step (replacement or store credit).

REFUNDS

Refunds are only issued if:

  • A defect or error is confirmed

  • And a return is approved by our team

If approved:

  • Refunds are processed to your original payment method

  • Processing time depends on your bank or provider

CONTACT

Questions? Issues? GET IN TOUCH